Product Information:

* If more space is needed, please use the "Additional Comments" section at the end of this form.
Action Requested:	None Credit Repair/Upgrade Replace Technical Support
Was the equipment received in good physical condition?   Yes   No
If no, please describe:

Type of Problem:

Wrong Product Received?	Yes	No
Wrong Product Ordered?	Yes	No
DOA - Dead on Arrival?	Yes	No
Power Problem?	Yes	No
Console Problem?	Yes	No
Password Problem?	Yes	No
Error on Boot-up?	Yes	No
If "Error on Boot-up" please copy and paste full "Boot" screen with the error message to a document and then e-mail it to your sales representative or support@networkrs.com. For Cisco products please include "show ver" and "show mod" if possible.
Module not seen online?	Yes   No
Type of Module added:
Image version running:
Connection problem with ports or other equipment?  Yes  No
Please describe:
Was the equipment updated by customer? Yes  No
Memory:
IOS:
Image Software:

1. If product is returned more than 30 days from the date of invoice or if there are missing parts, a 15% restocking fee may apply.
   
   
2. All replacement products will be invoiced to customer.  Credits will be issued to customer when RMA'd product has been received by Network Resource Solutions, Inc.
   
   
3. Returned products are to be shipped to the Utah location using the RMA number as the "Attention To."  Products returned without an RMA number will be refused.
   
   
4. Product damaged in transit due to poor packaging will be the responsibility of the customer.  NRS reserves the right to refuse shipment or deny credit for product damaged in transit due to improper packaging.

Yes, I understand and accept the "Return Notes and Conditions."